This is the 43rd of our Monday Night Specials, a series of virtual events with voices from the Atlassian ecosystem.

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Meetup: An overview of Jira Service Management | Meetup

ACE: https://ace.atlassian.com/e/mm8qmp/

Community Post: RSVP: Kate Clavet, Charlotte Nicolau; Atlassian: A...

Video: https://youtu.be/ndQc49VnddI

Slides:

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Former presentation by Kate Clavet: https://aug-bb.atlassian.net/l/c/CgyUamVn

Presenter: Kate Clavet, Charlotte Nicolau

Kate Clavet	Charlotte Nicolau

Kate Clavet	Charlotte Nicolau
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Kate Clavet is a Product Marketing Manager at Atlassian where she enjoys helping customers learn about how to take advantage of the flexibility and integrations that Opsgenie brings to the table.	Charlotte joined Atlassian from the Mindville team and has continued her role as a product marketer for Insight. She enjoys all things software and teaching customers about how and why certain features can be used to improve their day-to-day efficiency.

An overview of Jira Service Management

Join a member of Atlassian’s ITSM Product Marketing team for a brief overview of Jira Service Management.We'll cover what the next generation of Jira Service Desk has in store including:

Modern incident management, powered by Opsgenie

We’ve included on-call scheduling, alerting, incident swarming, and more from our popular Opsgenie product in all cloud editions of Jira Service Management.

Change management built for the DevOps era

Learn about our automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, CircleCI, and Octopus Deploy.

Intuitive, amazing service experiences

Leverage new features like bulk ticket actions and machine learning capabilities to intelligently categorize similar tickets, and take action quickly.

You won’t want to miss out! We’ll leave some time at the end for questions and discussing the product roadmap.

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