This is the 45th of our Monday Night Specials, a series of virtual events with voices from the Atlassian ecosystem.

Bevy: https://ace.atlassian.com/e/m42pns/

Meetup: Anna Odrinskaya, Alpha Serve: JSM as a data source for your business analytics | Meetup

Community Post: RSVP: Anna Odrinskaya, Alpha Serve: JSM as an impo... (atlassian.com)

Slides:

Video: https://youtu.be/chXZKPObf6I

1 Presenter: Anna Odrinskaya
2 Jira Service Management as an important datasource for your business analytics
3 About Alpha Serve
4 Show Notes
5 Images

Presenter: Anna Odrinskaya

With 10 years of experience in corporate processes and project management, Anna is currently engaged in creating and bringing to life the Alpha Serve’s business strategy. She is responsible for the product portfolio management, marketing and business development. Having practical experience on the customers’ business side, Anna understands well customer needs and options to improve the processes, and this is what the company offers in their applications. Working with data nowadays is a key to timely business decisions, that’s why the core area of app development at Alpha Serve is working with data and its analytics. To help users work efficiently, various BI connectors for Jira are developed by .

Jira Service Management as an important datasource for your business analytics

In the presentation, we’ll discuss why many companies nowadays use business analytics and which data sources they include for a wider data landscape. We will find out If Jira Service Management can be a source of valuable information for the company, and what its data can be used for. We will mention which external reporting tools can be used besides default Jira reports, what are the benefits of using BI tools and how they can be easily connected to get instant Jira SM data. We will show examples of several Jira SM dashboards used by our customers and cover the commonly used KPIs.

About Alpha Serve

Alpha Serve is Atlassian Marketplace Partner since 2018. With 20 apps in portfolio, the company helps Atlassian users extend the possibilities of the software based on customer needs. Alpha Serve’s applications solve authentication security issues, data exporting and reporting tasks, help with time tracking and project optimisation.

Alpha Serve’s aims at making the customer teams perform better and focus on project solutions instead of spending valuable time on planning or additional migration tasks.

Established in 2003 as a small software development team in Ukraine, Alpha Serve has evolved through different stages of development, earning the reputation of a reliable software developer for customers across the globe. As Atlassian Marketplace partner, the company is focused on high-quality solutions and professional customer support

Company website: https://www.alphaservesp.com/products/

Atlassian Marketplace Page: https://marketplace.atlassian.com/vendors/1216274/alpha-serve

Show Notes

This is the 45th of our Monday Night Specials, a series of virtual events with voices from the Atlassian ecosystem and it was the 100^th event for ACE Berlin Brandenburg (according to Bevy).

Anna Odrinskaya, Alpha Server, joined us tonight from Kiev, Ukraine, to introduce us to Jira Service Management as an important data source for business analytics, the different ways to integrate Jira with Power BI and possible use cases for improving services in a company.

Q&A starts at: 39:25

Details here: https://aug-bb.atlassian.net/l/c/4iev1cuY

You can continue the discussion and we will publish the answers to any open questions here: https://community.atlassian.com/t5/Berlin-Brandenburg/RSVP-Anna-Odrinskaya-Alpha-Serve-JSM-as-an-important-datasource/td-p/1612056

Useful Links: